Canceling/Changing Your Order

Thought maybe I’d write another guide to show users how to change the details of your order such as your address, or payment method, and/or cancel items within your order or cancel the order entirely.

This only works if the items have not been shipped yet and this cannot be done for items that are being prepared for shipment already. Basically speaking, if you get to the order details and don’t see the links to cancel your order/items, then you can’t change/cancel it anymore.

So let’s get started.

1) To get to your order history, on the top right corner of any page, click on the blue word bubble with the word “My” in it and next to it, the Japanese “マイページ”, to get to your shelf of books along with the full sidebar on the left.

2) Within the sidebar, click on 「ご注文・ご購入履歴」, shown below:
order status

3) You should be brought to a summary version of your order history that should look something like this w/ the two buttons. If you get to this point and you don’t see two buttons below the order you want to change, then your order can no longer be changed. order history summary

4) If you click on the button on the left that says 「注文内容を詳しく見る」, which says “see full details of your order”: order history 2

5) You should be brought to the order details page, which looks like this: Order Details

So here, there are a number of things you can do here, cancel your order, cancel an item, change your receiver’s address, and change your payment method. I’ve marked all the options here: Order Details 2

For canceling items, basically anything that says 「この商品をキャンセルする」 should be able to be cancelled.

Hope this guide helps. If you need any help, as usual, leave a comment and I’ll get back to you with the best of my ability.

5 Responses to Canceling/Changing Your Order

  1. Pingback: Guide on canceling/changing orders | Without Restraints

  2. Lisha says:

    Is it possible to change shipment method if the item hasn’t been shipped?

    • Kaizora says:

      I don’t think it’s possible; same with adding items to an order that’s already been placed. However, you can cancel your order and re-place the order with a different shipping method.

      • Lisha says:

        i ended up cancelling the order and re-ordered it with the right shipping method.
        thanks for the quick reply!

      • Kaizora says:

        Np. Wanted you to let you know before you can’t cancel anymore :).

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s